General conditions of use
Please read these TOS carefully before using the Site. We recommend that you print a copy of these Terms for future reference. The User cannot use the Site if he does not accept these Conditions.
Introduction
The company Federico Di Iorio s.r.l. sells the products on its website exclusively to retail and end consumers. All Orders that clearly do not constitute a retail sale, and in general, any order that is fraudulent or deemed fraudulent in the exclusive opinion of the company Federico Di Iorio s.r.l., will be considered null and void and as if never received.
The Buyer declares and guarantees that the purchase of products on the Website https://torronediiorio.com/ is not carried out in the performance of his professional activity, and is intended for strictly personal use.
The conditions of sale are considered known by the Customer at the time of making the purchase. Therefore, every order entails implicit acceptance. These general conditions may be updated or modified at any time by the company https://torronediiorio.com/, which will update the dedicated pages on the website.
Object
These General Conditions of Sale (hereinafter, “CGV”) have the purpose, on the one hand, of informing every potential Buyer on the conditions and methods with which the seller (hereinafter “Federico Di Iorio s.r.l. ” or “the Seller ») carries out the sale and delivery of the products ordered and, on the other hand, to define the rights and obligations of the Parties in relation to the sale of the products by the company Federico Di Iorio s.r.l. to the user (previously and hereinafter the «Buyer»). The GCS apply, without limitation or condition, to all sales of products offered by the company Federico Di Iorio s.r.l. on its website.
These General Conditions of Sale must be carefully examined by the Buyer before completing the purchase procedure of the products and/or services via the Website. These General Conditions of Sale can be printed and kept by any person who has visited the Website. The sending by the Buyer of a purchase order (“Order”) for a product and/or service offered for sale on the website of the company Federico Di Iorio s.r.l. entails total and unconditional acceptance of these General Conditions of Sale.
The company Federico Di Iorio s.r.l. reserves the right to modify these General Conditions of Sale at any time. In any case, the General Conditions of Sale applicable to an Order are always those accepted by the Buyer at the time the Order is sent.
These General Conditions of Sale can be viewed in the section
« General Conditions of Sale » of the Site.
Seller Information
Company name: Federico Di Iorio s.r.l.
Registered office: Via Delle Industrie Frazione Dentecane – 83030 Pietradefusi (Av) – Italy
VAT number and tax code: 02193350648
REA: 142021
Prices
The prices of the products offered for sale on the Website https://torronediiorio.com/ are indicated in Euros and are the prices in force at the time the Order is sent by the Buyer. The company may change the selling prices of the products at any time and without notice. This change will be notified to the Buyer before sending any Order.
The prices of the products offered for sale on the Website are applicable in the context of distance selling via the Internet and may be different from the retail prices applied in the points of sale where the products of the company Federico Di Iorio s.r.l. are present in the area.
Product prices include VAT applicable at the time the Order is sent. Any change in the applicable VAT rate will automatically be reflected in the price of the products sold by the company Federico Di Iorio s.r.l. via the Site.
Product prices do not include shipping costs, which are calculated and invoiced in addition to the price of the products. Shipping costs can be changed at any time by the company Federico Di Iorio s.r.l. but the changes will not be applied to Orders already sent and accepted by the company Federico Di Iorio s.r.l.
Products
The Buyer can select one or more products from the different categories available on the website of the Federico Di Iorio s.r.l. company.
Before sending the Order, the Buyer can view on the Website all the information referred to in article 52 of Legislative Decree 6 September 2005, n. 206 (“Consumer Code”) such as, by way of example and not exhaustively, information relating to the Seller, the price, including taxes and shipping costs, the essential characteristics of the product(s) or services you wish to purchase and together with all the other mandatory information required by Italian law.
The products comply with the legislation applicable in Italy in force at the time of the Order. The company Federico Di Iorio s.r.l. cannot be held responsible for the non-compliance of the products with the legislation of the country in which the Buyer wishes delivery to be made. The Buyer is required to check with the local authorities of the country of delivery of the products the methods of importation and/or use of the products and services he intends to order.
In any case, and in the event that, after sending the Order, total or partial unavailability of the product occurs, the Buyer will be immediately informed of the unavailability of the product and of the total or partial cancellation of the Order .
Order of Products
Each Order sent by the Buyer implies acceptance of the legal information and privacy, and constitutes an offer to purchase the products of the company Federico Di Iorio s.r.l.
Orders are subject to acceptance by the company Federico Di Iorio s.r.l. which reserves the right, at its sole discretion, to refuse the Order, including in cases where:
- orders cannot be executed due to an error in the information provided by the Buyer when placing the Order (for example: a payment card number, expiry date or the security code number of the incorrect card used for payment); incorrect billing address (for example if the billing address indicated does not correspond to the information held by the bank or company that issued the payment card); insufficient or incorrect shipping address (for example, incorrect address, city, country or postal code); or if misleading information is provided by the Buyer;
- an error occurs on the Website relating to the products ordered, for example an error relating to the price or description of the products as shown on the Site;
- the products ordered are no longer available on the Website.
The company Federico Di Iorio s.r.l. also reserves the right to suspend or cancel the processing of an Order and/or delivery, in the event of non-payment or partial payment of any sum owed by the Buyer, in the event of problems with payment, or in the event of fraud or attempted fraud relating to the use of the website of the company Federico Di Iorio s.r.l., also with reference to previous orders.
In case of refusal of the order, the company Federico Di Iorio s.r.l. will communicate to the Buyer, within 30 working days of placing the Order, the impossibility of accepting the Order. The Buyer will be able to check the details of their Order and correct any errors before confirming/sending the Order.
The sale will be final only upon acceptance of the Order by the company Federico Di Iorio s.r.l., by sending an email confirming receipt of the Order to the Buyer. A second email will be sent to the Buyer when his Order is shipped; upon receipt of the Order the company Federico Di Iorio s.r.l. will charge the amount of the Order.
The sale is considered final when the company Di iorio Federico srl has received the sum corresponding to the value of the goods ordered on its current account.
The company Federico Di Iorio s.r.l. recommends the Buyer to keep the emails received in paper or electronic format. The Buyer is informed that the aforementioned emails will be sent to the email address entered by the Buyer when creating the Account and/or subsequent registration. The company Federico Di Iorio s.r.l. will not be responsible in the event of entering an invalid email address and/or failure to receive the Order Confirmation email for reasons not directly attributable to the company Federico Di Iorio s.r.l. In this case the sale will be considered final. The Buyer may, however, exercise the right of withdrawal under the conditions set out in the following general conditions of sale.
Means of payment
The Buyer guarantees the company Federico Di Iorio s.r.l. that he has the necessary authorizations to use the payment method chosen for his Order at the time the Order is sent.
Credit cards
The credit cards accepted on the Website are the following: Visa and Master Card. These payment cards must be issued by a bank or financial institution based within the European Union.
PayPal
If the Buyer has a PayPal account, he can choose this payment method. In this case, the Buyer will be redirected to the PayPal site to proceed with the payment.
Bank Transfer
The bank transfer does not include any additional costs. By choosing this method, the user will receive the details for making the payment in the email summarizing the order. The shipment, in this case, will start as soon as the amount is credited to our current account;
The bank details to which to make the transfer are:
bank company name:
Banca di Credito Cooperativo di Flumeri s.c. – Venticano branch – Via G. Galilei 13, 83030 Venticano (AV) ITALY
current account in the name of:
DI IORIO FEDERICO SRL via Roma 115, 83030 Pietradefusi (AV) ITALY
INTERNATIONAL BANKING COORDINATES -IBAN-
IT 68 L 08553 75840 010000314183
BIC: CCRT IT 2T FLU
In the reason for payment, enter only the order number. Example: order 1234.
Mark
Cash on delivery (cash on delivery) allows you to pay the product to the courier upon delivery. This payment method includes a commission in favor of the courier with an extra charge of €5.00. Cash payment is not foreseen for sums exceeding 1000/00 euros (one thousand/00).
Security in payment transactions
In order to guarantee the security of payments made by credit card, purchases made on the website of the company Federico Di Iorio s.r.l. they take place via PayPal, whether made with credit and/or debit cards and/or PayPal itself.
Order cancellation reserve
The company Federico Di Iorio s.r.l. reserves, in any case, the right to suspend or cancel, at its discretion and at any time, the execution of an Order and/or the shipment of the products ordered in the event of non-payment or partial payment of any sum to be paid by the ‘Buyer.
Delivery of products
The products ordered by the Buyer based on these GCS will be delivered to the address indicated by the Buyer as the delivery address on the Order.
The Federico Di Iorio s.r.l. company ships to Italy.
The goods travel with a receipt; Purchase invoices are sent via SDI to the electronic address indicated by the Buyer when registering on the website of the company Federico Di Iorio s.r.l.
reserves, in any case, the right to suspend or cancel, at its discretion and at any time, the execution of an Order and/or the shipment of the products ordered in the event of non-payment or partial payment of any sum to be paid by the ‘Buyer.
Product shipping methods
Deliveries are made on working days (Monday to Friday from 9.00 to 17.00) by express courier and require the presence of a person to receive the package and sign the delivery receipt. In case of absence, the Buyer, or the recipient of the ordered products, will receive a notice of attempted delivery, with which they must contact the carrier at the address indicated on the notice in order to organize a new delivery. Three days after delivery of the notice and without any call to the courier from the recipient, the package is stored at the local branch. Unlocking the stock and returning it involves an extra cost of €15.00 for the buyer. In the event that it is expressly indicated by the buyer, or by the recipient of the ordered products, it will be possible to deliver the products to a third party.
If you are not contacted, after 3 working days, the carrier will place the shipment in storage at the local branch and with a notice will communicate the address of the Center where the package will be kept for ten working days. Unlocking the stock will incur an extra cost of €15.00. This amount is pertinent and paid directly to the courier. The Buyer or the recipient of the Order will be able to collect the package at this center. Upon expiration of this deadline, the package will be returned to the Federico Di Iorio s.r.l. company and the Buyer will be reimbursed for the amount of his order minus the shipping costs.
Defects, non-conformities and damage to products
The Buyer, or the recipient of the Order, is invited to check the status of the package and the products upon delivery.
In the event of anomalies in the package (damaged or open package, trace of liquid, etc.) and/or the products ordered (missing, defective or damaged products), the Buyer or the recipient of the order must return the products to the Federico company Di Iorio s.r.l.. following the procedures described below.
In the event of an anomaly noted in the presence of a GLS manager, the Buyer must refuse the shipment and immediately formulate all the reservations regarding the anomaly in a clear and detailed manner. These reservations must be indicated by the Buyer or by the recipient of the Order on a specific coupon from the GLS deliveryman.
In the event of an anomaly found in the absence of the GLS manager, the Buyer must report the damage or deficiencies found and formulate any complaints and reservations to the company Federico Di Iorio s.r.l. via email: info@torronediiorio.com
In the event that, after examining the returned products, the company Federico Di Iorio s.r.l. reasonably believes that the products cannot be considered defective, damaged or do not conform to the description on the Website, the Buyer will not be entitled to a refund and the products they will be returned to him.
Shipping times and costs
Shipping times for products in Italy (via GLS) are between 3 and 5 working days. For shipments to the islands of Sicily and Sardinia, these times may be extended by 1-2 working days.
Delivery times start from the moment the email confirming shipment of the products to the Buyer is sent.
Right and Terms for the Exercise of Withdrawal
Pursuant to article 52 of the Italian Consumer Code and without prejudice to the exclusions referred to in article 59 of the same code (see in particular the hypothesis of purchase of clearly personalized goods or the supply of sealed goods which do not lend themselves to being returned for hygienic reasons or related to health protection and have been opened after delivery), the Buyer may, within 14 (fourteen) days from acquiring physical possession of the package containing the ordered goods or, in the case of purchase of multiple goods ordered by the Buyer in a single order and delivered separately, from the acquisition of physical possession of the last good purchased, withdraw from the purchase contract without penalty and without any reason.
In compliance with the provisions of article 59, paragraph 1, letter c) of the Consumer Code, the right of withdrawal is excluded in the case of Orders relating to Personalized Products. In any case, the provisions established in the event of defects of conformity or damage relating to the products remain unaffected.
The Buyer, by exercising the right of withdrawal pursuant to this article, within the terms and according to the methods described below for the return of the products, will be able to obtain at his/her choice:
- the refund of the price paid, including delivery costs (with the exception of additional costs resulting from the Buyer’s choice of a delivery method other than the least expensive standard shipping method). The refund will be made as soon as possible and in any case within 30 (thirty) days from the date on which the Buyer has exercised his right of withdrawal without prejudice to the right of the company Marol Biopharma s.r.l. to withhold the refund until the goods have been returned or until the Buyer has demonstrated that he has sent back the goods covered by the Order.
- the possibility of exchanging the products purchased on the website https://torronediiorio.com/ with other products at the price applied at the time of the exchange;
Pursuant to article 57 paragraph 1 of the Italian Consumer Code, the return costs will be borne exclusively by the Buyer.
The right to withdraw is not granted to Buyers in the cases described by article 59 of the Consumer Code and in particular in the case of purchase of clearly personalized goods and in the case of supply of sealed goods which are not suitable for return for hygienic or related to health protection and were opened after delivery.
Please return the products in their substantial integrity, with their original packaging.
To exercise the right of withdrawal, you are required to inform us (Enter the name, surname, order number, telephone number, product description, IBAN code and holder of the current account where the credit will be made) of your decision to withdraw from the this contract through an explicit declaration (for example a letter sent by post, fax or e-mail).
Please also:
- use the original packaging to return the products in question.
- send the package or registered letter with acknowledgment of receipt to the following address:
Federico Di Iorio s.r.l. Via Delle Industrie Frazione Dentecane – 83030 Petradefusi (Av) – Italy
Any risk associated with the return of the products will be borne exclusively by the Buyer and/or recipient of the Order itself.
Provision and processing of personal data
The Customer’s personal data is collected for the purpose of being able to execute the purchase contract and ship the orders received. These data are processed electronically in compliance with the laws in force and may only be exhibited upon request of the judicial authority or other authorities authorized by law. The personal data will be communicated to subjects delegated to carry out the activities necessary for the execution of the stipulated contract and disseminated exclusively within the scope of this purpose. The Customer expressly undertakes to provide the company with copies of the identity documents deemed necessary for any checks. Failure to comply with the aforementioned request authorizes the company Federico Di Iorio s.r.l. to immediate contractual termination due to non-compliance. The processing takes place, also with the aid of electronic means, in compliance with the methods set out in the art. 11 of Legislative Decree 30 June 2003, n. 196 guarantees the user and, in general, protects his rights, fundamental freedoms and dignity, with particular reference to confidentiality and personal identity. The processing will take place for a period of time not exceeding that strictly necessary for the fulfillment of the purposes described above. Obtaining the cancellation of your personal data is subject to sending a written communication to Federico Di Iorio s.r.l. Via Delle Industrie Frazione Dentecane – 83030 Petradefusi (Av). The owner and responsible for the collection and processing of personal data is the company
Applicable law and jurisdiction
The contract between the company Federico Di Iorio s.r.l. and the customer is governed by Italian law. For any dispute between the parties regarding this contract, the Court of Benevento will be competent.